Privacy Policy

1. Personal Data Controller

The personal data controller is:

RTC Smart, spol. s r.o.
Company ID: 17155576
Registered office: Údolní 599/37, 602 00 Brno, Czech Republic

E-mail: info@rtcsmart.cz
Phone: +420 777 791 546

Hereinafter referred to as the “Controller”.

The Controller processes personal data in accordance with applicable legal regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation, known as GDPR, and Act No. 110/2019 Coll., on the Processing of Personal Data.

2. What Personal Data We Process

We process only personal data that you provide to us yourself, especially through the contact or inquiry form, by e-mail, phone or other communication.

This may include in particular the following data:

first name and surname,
company name,
e-mail address,
phone number,
address,
content of the message or inquiry,
or any other data that you provide to us yourself.

3. Purpose of Personal Data Processing

We process personal data for the purpose of:

handling your question, inquiry or request,
communicating with a customer or person interested in our services,
preparing an offer or contract,
fulfilling contractual obligations,
fulfilling legal obligations,
protecting our rights and legitimate interests.

4. Legal Basis for Processing

We process personal data on the basis of the following legal grounds:

performance of a contract or taking steps prior to entering into a contract,
fulfilment of legal obligations, especially in the field of accounting and taxes,
legitimate interest of the Controller, especially in ordinary communication, protection of legal claims and ensuring website security,
consent, where required for specific processing.

5. Personal Data Retention Period

We retain personal data only for as long as necessary.

Data from contact and inquiry forms is retained for the time needed to handle the communication, usually no longer than 12 months from the last communication, unless further cooperation is established.

Data related to a contractual relationship, accounting or tax obligations is retained for the period specified by the relevant legal regulations.

Data processed on the basis of consent is retained until the consent is withdrawn, unless otherwise specified.

6. To Whom Personal Data May Be Disclosed

We do not disclose personal data to third parties unless it is necessary to provide our services or fulfil legal obligations.

Personal data may be accessed in particular by:

web hosting provider,
website administrator,
e-mail service provider,
accountant or tax advisor,
providers of technical and IT services,
public authorities, where required by law.

We cooperate with personal data processors only to the extent necessary to ensure the operation of services and the protection of personal data.

7. Cookies

The website may use cookies.

Cookies are used mainly to ensure the proper functioning of the website, measure traffic, improve the user experience or for marketing purposes, if these functions are used on the website.

Necessary cookies may be processed without consent, as they are required for the functioning of the website. Other cookies, especially analytical or marketing cookies, are used only on the basis of your consent, if they are active on the website.

You can change your cookie settings at any time in your web browser or through the cookie bar, if available on the website.

8. Your Rights

In connection with the processing of personal data, you have in particular the following rights:

the right of access to personal data,
the right to rectification of inaccurate or incomplete data,
the right to erasure of personal data,
the right to restriction of processing,
the right to object to processing,
the right to data portability,
the right to withdraw consent, if the processing is based on consent,
the right to lodge a complaint with a supervisory authority.

The supervisory authority is:

Office for Personal Data Protection
Pplk. Sochora 27
170 00 Prague 7
Website: www.uoou.gov.cz

9. Personal Data Security

We protect personal data using appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, alteration or disclosure.

Personal data is accessible only to persons who need it to fulfil their work or contractual obligations.

10. Final Provisions

This document may be updated on an ongoing basis according to changes in legal regulations, the method of personal data processing or the operation of the website.

This Privacy Policy is effective from 1 April 2026.